About Us

About Us

Moving is a busy and exciting time we’re here to make sure the experience goes as smoothly as possible by giving you all the help you need under one roof.

Austin Hawk’s biggest strength is the genuinely warm, friendly and professional approach that we offer all of our clients along with our aim to offer you same-day feedback after a viewing has taken place.

Our record of success has been built upon a single-minded desire to provide our clients, with a top class personal service delivered by Austin Hawk.

  • Professional services available on ALL properties
  • Professional Energy Performance Certificates
  • Professional Floorplans detailing your property layout
  • Professional Photographer to capture your property at its best
  • Professional websites used to maximise buyer enquiries

Meet Your Award Winning Sales Team

Dean AustinDirector
Dean, a local man, is an experienced property professional whose many years of experience has seen him progress through the ranks from a sales consultant to branch manager. As a valuation manager Dean received many awards including Top Valuer for the Southern Region. Having an impressive track record in the property market, Dean strives on excellent customer service and decided to create Austin Hawk Estate Agents. Recently the AH team were voted the best estate agent in Hampshire & Wiltshire at the largest Estate Agency Awards in the UK and also the team have won GOLD at the British Property Awards. Dean lives in Andover and is married to Caroline and has two daughters. When he is not working he enjoys family days out and supporting his beloved football team the Saints!

Robin KapuscinskiDirector
Those who know Robin and have dealt with him over the past years will know exactly how an estate agent should perform and many existing clients even pop in for a friendly chat whenever they are passing. One of Robin’s many strengths is his ‘communication’ during the buying and selling process and always goes above and beyond. He lives in the local area and is a keen football fan. In his spare time, Robin enjoys running, mountain biking and spending time with his family.

Chris Martin – Sales Negotiator
Chris, a local man, joined the team from another local Estate Agent in 2019. Having a strong working ethos of treating people how he would like to be treated himself certainly pays off and he has become a real asset to the Austin Hawk team. Outside of work Chris enjoys long walks with his wife, who is expecting their first son and Polly the dog, he also likes to keep fit by going to the gym and kickboxing.

Alison GardnerProperty Administrator
Alison supports the Austin Hawk team by ensuring our office is organised, typing up property brochures and anything related to paperwork leaving the office. Whether it’s adjusting brochures, changing the screens or creating invoices, every part of Alison’s involvement is essential to our office running as smoothly as it does. Alison is married, lives locally and enjoys going for long walks.

Meet Your Award Winning Lettings Team

Steph Jolly – Lettings Manager
Originally from Bournemouth Steph started her career in lettings, managing over 200 properties across Dorset. Having got a taste for the property industry she decided to widen her career path and move across to sales when she joined the Austin Hawk team in early 2017. Since joining Austin Hawk Steph now has a wealth of experience on both sales and lettings. Steph knows how important communication and customer service is to both vendors and buyers and prides herself delivering this to clients, making what can be a stressful transaction a smooth and exciting experience as it should be. Outside of work Steph enjoys spending time with her family, getting creative in the kitchen and walks in the countryside.

Tracy RyderAccounts Executive
Tracy joined the team here at Austin Hawk after having a year out to start a family. Tracy has a wealth of experience having worked in the industry for over 10 years now and has a great deal of knowledge in valuations, sales and more recently in lettings. Tracy believes “excellent customer service” is paramount within this business and along with the team will ensure a top class personal service is always delivered.

Nicki HollowayLettings Negotiator
Nicki, born and bred in Andover, was delighted to join the team in 2019. Having worked in the customer service sector for many years, Nicki has a wealth of knowledge and has been confidently applying these skills and thriving in her new job role. Nicki enjoys spending quality time with her husband Matt, their daughter Ellie, two cats Jake and Poppy and the rest of her loving family.

John WardLettings Executive
John joined the Austin Hawk team in January 2015 after working in the town for another lettings agent and previous to this he worked in London. John has over 6 years worth of experience in the lettings field and had no hesitation in joining the Austin Hawk team to continue their growth and service levels. John lives in Andover and enjoys playing squash and spending time with his family.

❗️ Coronavirus (COVID-19) Update ❗️

In line with the HM Governments advice avoiding essential contact, we’ve got a number of staff in isolation so therefore planning to work from home in the near future.

This means the office may close in the near future but we remain working from home for those of our team who are able.

Important Information:
Exchanged and due to complete?
Do not worry. Your nominated contact will be on hand still, and on completion day, arrangements will be made for keys to be dropped off/collected using a safe method but avoiding face to face contact.

Viewed a property and wish to place an offer?
Contact details below and a member of staff will get in touch with you.

Wishing to arrange a property viewing or valuation?
Contact details below and a member of staff will happily take your details and assist.

A tenant moving into a property?
Your nominated contact will be in contact with you to discuss a safe method collecting keys for a smooth handover but avoiding face to face contact.

A tenant requiring maintenance?
E-mail lettings@austinhawk.co.uk and a member of staff will respond to you as quickly as possible.

Government confirm complete ban on evictions and additional protection for renters
For any tenants worrying about paying their rent due to the impact of Covid-19 please contact us at your earliest convenience by email to lettings@austinhawk.co.uk , to discuss a plan of action.

The government announced yesterday a radical package of measures to protect renters and landlords affected by coronavirus. As a result, no renter in either social or private accommodation will be forced out of their home during this difficult time.

Emergency legislation will be taken forward as an urgent priority so that landlords will not be able to start proceedings to evict tenants for at least a three-month period. As a result of these measures, no renters in private or social accommodation needs to be concerned about the threat of eviction.

Recognising the additional pressures the virus may put on landlords, the government have confirmed that the three month mortgage payment holiday announced yesterday will be extended to landlords whose tenants are experiencing financial difficulties due to coronavirus. This will alleviate the pressure on landlords, who will be concerned about meeting mortgage payments themselves, and will mean no unnecessary pressure is put on their tenants as a result.

At the end of this period, landlords and tenants will be expected to work together to establish an affordable repayment plan, taking into account tenants’ individual circumstances.

https://www.gov.uk/government/news/complete-ban-on-evictions-and-additional-protection-for-renters

Enquiries:
Sales: info@austinhawk.co.uk
Lettings: lettings@austinhawk.co.uk
Lettings emergencies only: Call 01264 350508 and listen to the automated voicemail providing the telephone number should you have a severe emergency but contractors will be reluctant to work themselves so please bear this in mind.

Stay safe

From all @ Austin Hawk.