ESTAS Awards 2016 & 2017
PHIL SPENCER ANNOUNCES TOP ESTATE AGENTS IN THE UK
Austin Hawk wins awards at The ESTAS, the most prestigious estate & letting agent awards in the UK sponsored by Zoopla Property Group. The Hampshire-based agency received the Gold Award in the Southern Category at the prestigious ESTAS 2017. The Austin Hawk team also received a Silver Award in the Southern Lettings Category.
The award was announced by Phil Spencer, the TV property expert at a lavish luncheon & ceremony at the Grosvenor House, Park Lane London attended by 900 of the UK’s top property professionals.
The awards, celebrating their 14th year determine the best estate and letting agents in the UK through research carried out amongst clients who are asked a series of questions about the service they have received from their agent, over 30,000 questionnaires were completed by customers during the competition.
Phil Spencer, who has hosted the ESTAS every year since their inception in 2003 said for many customers moving home is one of the most stressful experiences of their lives. So it’s our job as agents, mortgage brokers, conveyancers or developers to help make the journey as smooth as possible. It only takes one bad apple to reflect badly on the others so it’s crucial everyone provides the high-quality service the customer expects and deserves. For this reason, The ESTAS recognises all firms involved in the buying and selling process. Agents, brokers, conveyancers and developers are all judged in exactly the same way, purely on customer feedback”.
Dean Austin manager of Austin Hawk Estate Agents said “We are absolutely thrilled to be recognised at this year’s ESTAS. It means so much to us as we know it’s our customers who have judged our performance. We take our levels of customer service very seriously because we know clients have a choice. We have always been very proud of the personal service and this proves we are delivering what we promise.”
British Property Awards 2017
THE BRITISH PROPERTY AWARDS WINNER FOR ANDOVER
Austin Hawk has just won The British Property Awards for Andover. Their team performed outstandingly throughout the extensive judging period, which focused on customer service levels. Austin Hawk has now been shortlisted for a number of national awards which will be announced later in the year at our lavish ceremony in central London.
The British Property Awards provide agents throughout the UK with an invaluable opportunity to compare the service that they provide against the service provided by their, local, regional and national competition. Agents who go that extra mile and provide outstanding levels of customer service are rewarded with our accolade, which acts as a beacon to highlight these attributes to their local marketplace.
The British Property Awards are one of the most inclusive estate agency awards providers as we do not charge to enter. This has enabled our award to be structured in a manner that ensures maximum participation, on average judging over 90% of agents that meet our minimum criteria on a local level.
Our team personally mystery shops every estate agent against a set of 25 criteria to obtain a balanced overview of their customer service levels. The judging criteria is both comprehensive and detailed exploring different mediums, scenarios and time periods to
ensure that agents have been rigorously and fairly judged.
Robert McLean from The British Property Awards said “Our awards have been specifically designed to be attainable to all agents, removing common barriers to entry, such as cost, to ensure that we have the most inclusive awards. Our award has also been designed to remove any opportunity for bias or manipulation. If an agent has been attributed with one of our awards, it is simply down to the fantastic customer service levels that they have demonstrated across a prolonged period of time. Winning agents should be proud that their service levels provide a benchmark for their local, regional and national competition”.
Build Real Estate & Property Awards 2017
Austin Hawk has been awarded the Best Estate Agent of the year in the South of England at the Build Real Estate & Property Awards for 2017.
2017 has seen three Gold awards being awarded to the local family run estate agent not forgetting they were voted the Best Estate Agent in Hampshire & Wiltshire at the ESTAS two years running 2016/2017, the largest estate agent competition in the UK and Gold at the
British Property Awards for Andover.
Established in 2012 by Director Dean Austin, Austin Hawk has worked tirelessly hard to become a multi-award winning estate agent who wants to be the best in the region.
Robin Kapuscinski, Fellow Director at Austin Hawk says “We treat everyone like we would want to be treated and I truly believe this is the secret to success at Austin Hawk and this sometimes gets forgotten in the service industry but not here’.
‘We lead from the front and never follow which means we are able to offer a complete package to our clients whether selling or letting and personal recommendations is ever growing which means the pressure is on to deliver but we strive on this and this is what makes us stand out from the crowd’.
Our offices are open 7 days a week, plasma screens showcasing our properties from our prominent position in the town along with advertising on the major property portals including Rightmove, Primelocation and Zoopla which gives our clients great exposure.
The Austin Hawk Sales and Lettings Team are on hand to offer you advice and to talk through what can be one of the most stressful things anybody can go through. Visit their website www.austinhawk.co.uk to book your valuation or call 01264 350508 or visit 1-2 Swan Court.