ESTAS Awards 2018, 2017 & 2016
PHIL SPENCER ANNOUNCES TOP ESTATE AGENTS IN THE UK
Austin Hawk Estate Agents in a little town called Andover received two silver awards for Sales and Lettings at the prestigious ESTAS Customer Service Awards for 2018, the biggest awards in the UK property industry. The winners were announced by Phil Spencer, the TV property expert at a lavish luncheon & ceremony at the Grosvenor House, Park Lane London attended by 1,000 of the UK’s top property professionals.
The awards, celebrating their 15th year determine the best estate and letting agents in the UK based purely on feedback from customers who are asked a series of questions about the service they have received from their agent, over 36,000 surveys were completed by customers during the competition.
Phil Spencer, who has hosted the ESTAS every year since their inception in 2003 said “The ESTAS are special because shortlisted and winning firms are selected purely on the service you deliver to your clients. Real feedback from real customers experiencing real service, I don’t think there can be a greater honour in the industry than to receive an award based on that mantra.”
Estate and letting agents were recognised in 25 regions around the UK. National Grand Prix Awards were also announced for the Best Single Agent Office in sales and lettings.
Simon Brown Founder of The ESTAS said “At The ESTAS we’re proud to say we believe in old-fashioned values like customer service. We know how hard it is to deliver it and that’s why we put the spotlight on property firms who are committed to providing excellent service. The ESTAS brand helps generate consumer trust for all property professionals involved in the home moving process.”
British Property Awards 2018 & 2017
THE BRITISH PROPERTY AWARDS WINNER FOR ANDOVER
Austin Hawk Estate Agents have just won The British Property Award for Andover, for the second year running. Their team performed outstandingly throughout the extensive judging period, which focused on customer service levels. Austin Hawk Estate Agents have now been shortlisted for a number of national awards which will be announced later in the year. The British Property Awards provide agents throughout the UK with an invaluable opportunity to compare the service that they provide against the service provided by their local, regional and national competition. Agents who go that extra mile and provide outstanding levels of customer service are rewarded with our accolade, which acts as a beacon to highlight these attributes to their local marketplace.
The British Property Awards are one of the most inclusive estate agency awards providers as they do not charge to enter. This has enabled their award to be structured in a manner that ensures maximum participation, on average judging over 90% of agents that meet their minimum criteria on a local level. The team personally mystery shops every estate agent against a set of 25 criteria to obtain a balanced overview of their customer service levels. The judging criteria are periods to ensure that agents have been rigorously and fairly judged.
Robert McLean from The British Property Awards said “Our awards has been entry, such as cost, to ensure that we have the most inclusive awards. Our award has also been designed to remove any opportunity for bias or manipulation. If an agent has been attributed with one of our awards, it is simply down to the fantastic customer service levels that they have demonstrated across a prolonged period of time. Winning agents should be proud that their customer service levels provide a benchmark for their local, regional and national competition”.
Build Real Estate & Property Awards 2017
Austin Hawk has been awarded the Best Estate Agent of the year in the South of England at the Build Real Estate & Property Awards for 2017.
2017 has seen three Gold awards being awarded to the local family run estate agent not forgetting they were voted the Best Estate Agent in Hampshire & Wiltshire at the ESTAS two years running 2016/2017, the largest estate agent competition in the UK and Gold at the
British Property Awards for Andover.
Established in 2012 by Director Dean Austin, Austin Hawk has worked tirelessly hard to become a multi-award winning estate agent who wants to be the best in the region.
Robin Kapuscinski, Fellow Director at Austin Hawk says “We treat everyone like we would want to be treated and I truly believe this is the secret to success at Austin Hawk and this sometimes gets forgotten in the service industry but not here’.
‘We lead from the front and never follow which means we are able to offer a complete package to our clients whether selling or letting and personal recommendations is ever growing which means the pressure is on to deliver but we strive on this and this is what makes us stand out from the crowd’.
Our offices are open 7 days a week, plasma screens showcasing our properties from our prominent position in the town along with advertising on the major property portals including Rightmove, Primelocation and Zoopla which gives our clients great exposure.
The Austin Hawk Sales and Lettings Team are on hand to offer you advice and to talk through what can be one of the most stressful things anybody can go through. Visit their website www.austinhawk.co.uk to book your valuation or call 01264 350508 or visit 1-2 Swan Court.