At Austin Hawk, we’re always looking for ways to improve the moving experience for our customers. Buying or selling a home is one of life’s biggest milestones, and we believe the process should be straightforward, transparent and as stress-free as possible.
That’s why we’re delighted to introduce the latest advancements in our customer journey. By investing in cutting-edge technology, we’re giving buyers, sellers and viewers more control than ever before, while continuing to provide the friendly, personal service that Austin Hawk has become known for throughout Andover and the surrounding villages.
A Smarter Experience for Buyers
Our buyers now have access to their very own Austin Hawk app, designed to keep everything they need in one secure and easy-to-use place.
From the moment an offer is accepted, buyers can communicate directly with our team, monitor the progress of their purchase and receive important updates throughout the transaction. Property details, key information and important documents are all stored within the app, removing the need to search through endless emails.
The app even provides directions to the property, making every stage of the buying journey simple and organised.
More Control for Property Viewers
Anyone viewing through Austin Hawk can now manage their appointments at the touch of a button. Need to rearrange or cancel a viewing? No problem. Want to submit an offer or request a measure-up appointment? It can all be done quickly and easily through the app.
Customers are also provided with helpful information about the moving process, ensuring they’re informed from their very first viewing right through to completion.
Sellers Stay Connected Every Step of the Way
Selling a home can often feel uncertain, but our latest technology puts sellers firmly back in control.
Sellers can authorise or decline viewing requests, keep track of the progress of their sale and receive real-time updates whenever something changes. This greater level of transparency means fewer phone calls chasing updates and more confidence that everything is moving in the right direction.
Book Your Valuation Online – Anytime
One of the biggest improvements we’ve introduced is our brand-new online valuation booking system.
If you’re thinking about moving, you no longer have to wait until the office opens. Simply visit the Austin Hawk website, choose a date and time that suits your diary and book your free market appraisal online within minutes.
Research consistently shows that many people begin their property search outside traditional office hours, with evenings and weekends proving particularly popular. Our online booking system means you can arrange your valuation whenever inspiration strikes.
Technology That Works Around Your Lifestyle
Our new digital systems have been introduced to save time, improve communication and provide greater transparency throughout the moving process. Whether you’re buying, selling or simply arranging a viewing, you can now interact with Austin Hawk when it suits you.
The Best of Both Worlds
Although we’re embracing the latest technology, one thing will never change: our commitment to exceptional customer service. If you’d rather pop into the office, pick up the phone or speak to one of our experienced team members face to face, we’re always here to help.
Leading the Way
From online valuation bookings and customer apps to self-service appointments, instant communication and real-time progress updates, we’re proud to be leading the way in modern estate agency.
This is only the beginning. We have even more exciting developments planned over the coming months as we continue investing in technology that makes moving home easier, faster and more enjoyable.
Modern technology. Traditional customer service. One exceptional moving experience.
