Frequently Asked Questions

From making an offer on a property to moving in – renting offers flexibility, but there’s lots to think about. Here’s a list of the top questions that we are often asked.
How does a holding deposit work?

You can pay a holding deposit to secure the tenancy when you find a rented property. This allows the landlord to run background checks and gives you peace of mind. If references and credit checks are okay, the deposit goes toward your first month’s rent or security deposit. However, you may lose the money if you decide not to move into the apartment after paying the holding deposit or have mislead the landlord of your financial status.

The short answer is yes. From the start of the tenancy, you’re responsible for all utility and council tax bills. It’s important that you take meter readings on the first day of your tenancy, and make sure to set up accounts with the relevant utility companies and council, to ensure a smooth transition. There are some exceptions to this, for example, some properties are let with ‘all bills included’, if this is the case, it will be stipulated in your tenancy agreement.
Landlords are responsible for repairs and maintenance works; however, it’s your responsibility to make sure any maintenance issues are reported to your landlord / agent in a timely manner. General upkeep of the property such as cleaning and gardening is your responsibility, unless agreed otherwise.
A property inspection is when a landlord or letting agent arranges to check its condition or state of repair. By law, you must receive at least 24 hours notice in writing, and the inspection must be during reasonable hours. Additionally, there must be reasonable intervals between inspections.
As per the tenancy agreement, you cannot make any modifications or alterations to the property without your landlord’s agreement. If you’d like to make any changes, please put your request in writing to us, and we’ll discuss your request with your landlord.
If you wish to keep a pet on your property, you must put your request in writing to us, and we’ll discuss your request with your landlord.

The type of tenancy and tenancy agreement determines how much notice you must give your landlord to end a tenancy early.

For fixed-term tenancy, you are required to pay rent for the entire duration. However, you can end the tenancy early if the agreement has a break clause or your landlord agrees to it.

For rolling tenancy agreements, the minimum notice depends on the tenancy period. For example, if you have a month to month tenancy, then at least one month’s notice is required. If it’s a week to week tenancy, then four weeks’ notice is the minimum time.

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